Frequently Asked Questions

I have a document in Japanese and need it transcribed into English, can ANP help?2017-12-07T14:33:58-05:00

Yes, ANP has a full translation department along with its transcription. ANP can translate any language from audio or text into English and the other way around. ANP can serve your international translation needs including, but not limited to, English, Spanish, Chinese French, Dutch, and Japanese. Please contact a sales representative to see if we can help you.

Do you keep a copy of documents sent out?2017-12-07T14:33:58-05:00

If you are in need of an additional copy of your document at a later date we will continue to host it on our server for up to 120 days unless the material is highly sensitive, in which case we will delete all files after the invoice has been paid.

How do I know that the product I receive from ANP is true to the content of the audio?2017-12-07T14:33:58-05:00

ANP’s certified transcriptionists have gone through rigorous testing and all of them have industry leading training and strong transcription backgrounds. Further, the ANP Quality Control department reviews each document for spelling of terms and tests for accuracy against the audio.

How will I receive my completed transcript(s)?2017-12-07T14:33:58-05:00

ANP hosts all completed work in client-specific folders on our secure FTP server. Your personal directory is unique with a   username and password you can use to view the finished transcript. An email is sent out when the file is ready for download. We also offer a hard copy and/or CD-ROM of your transcript mailed to you at just the cost of shipping.

My meeting is taking place tomorrow at the Sheraton in Austin, Texas and I need the transcript back the following day. Can ANP do this for me?2017-12-07T14:33:58-05:00

Yes, ANP is capable of catering to your timing and logistical needs. The ANP production department is able to complete any meeting in a 24-hour period or even the same day. To speed up the process ANP accepts digital file uploads via our secure FTP server.

I needed my audio transcribed yesterday, can you help me?2017-12-07T14:33:58-05:00

ANP can put special rush priority on your job and complete it in 24 hours or less. If there is an internet connection at your meeting site, you can upload the audio as the meeting is occurring and we could have the first part finished before the meeting ends.

What if the quality of my audio is not very good?2017-12-07T14:33:58-05:00

ANP’s staff of certified transcriptionists will listen to a section three times before moving on. Our rule of thumb: If the client can hear what is being said, it will be in the transcript.

Do you use any voice recognition programs to transcribe audio?2017-12-07T14:33:58-05:00

No, ANP uses human ears and human fingers to type the audio. Among its other faults, voice recognition software cannot differentiate between speakers, nor can it pick up accents like our trained professionals can.

Who will be transcribing my audio?2017-12-07T14:33:58-05:00

ANP has a staff of industry leading, certified, expert transcriptionists each with his/her own specialty. To ensure that your organization receives the highest quality document, every transcriptionist works within  his/her respective area of expertise. If you are a client that will be supplying us with a high volume of audio, ANP can also create a specialized team to work specifically on audio from your company.

The material in the audio is highly sensitive and many of the subjects’ names need to be kept confidential. Can ANP honor this request?2017-12-07T14:33:58-05:00

ANP can tailor your document to your specific needs. If you want us to keep participant names undisclosed, we can do that. If you need extra edits for a cleaner read, we can provide that too. Please let us know your needs and we will be happy to oblige.

What is a clean read? Does ANP provide a clean read service?2017-12-07T14:33:58-05:00

Example: there was a false fire alarm during the meeting and you don’t want that dead air and the chatter of the firemen in the transcript.

ANP provides something called a “clean read”. The main purpose being that the reader only reads material which is relevant to the topic at hand. All side conversation not pertaining to the meeting will be omitted. Also, the speakers’ word repetitions, false starts, stutters, “um’s”, and “uh’s” will be left out.

I have a meeting coming up that needs transcription, but I have no way of recording it. Can I still get a transcription?2017-12-07T14:33:58-05:00

ANP is currently working both with nationwide outside vendors s well as its own internal audio recording department to provide recording services. Due to travel and logistical reasons, we generally need 2-4 weeks notice to prepare for a recording team to attend your meeting site.  Please reach out to us as soon as you have an idea you may need something recorded.

I have audio in one format and need it converted to a different audio format. Can ANP do that for me?2017-12-07T14:33:58-05:00

Yes, ANP has the capabilities to convert audio from any format to any format. Please contact us with your specifications. We also have the abilities to splice and re-track audio files.

What type of audio can you work from?2017-12-07T14:33:58-05:00

ANP prefers digital files uploaded to our secure FTP site, but we have the capabilities to work from cassette, micro-cassette, CD, DVD, VHS, DAT, mini DV, digital voice recorder files, .mp3, .wav, and any other digital formatted file.

How do I know that the translation I receive is accurate?2017-12-07T14:33:58-05:00

Good question!  Using ANP is your first assurance that your document is accurate.  All translated documents are delivered with a certification of authenticity that is signed and sealed by a notary public. This certification ensures that the translation contained in your document is accurate and completed to the best of our abilities.

Can ANP transcribe audio from another language into English?2017-12-07T14:33:59-05:00

We certainly can! ANP has an industry leading proven process for this type of assignment. First, a transcriptionist in the native language transcribes the audio. Next, the foreign language document is translated into any language you need. This method allows for accuracy and has internal checks and balances as an expert in the target language works on just their portion of the project.

I have a meeting involving some participants who do not speak English. Is there any way I can have real-time translation?2017-12-07T14:33:59-05:00

Not only does ANP have a network of translators for your foreign language documents, but we also have interpreters who are able to work at live meetings. Please contact us with the meeting info and we can coordinate interpreters for your meeting site.

We have materials in English that we need to disseminate to our clients in six different countries. Where can we get this done?2017-12-07T14:33:59-05:00

Some people may not know that ANP Transcriptions is also a translation company. ANP can serve your international translation needs including, but not limited to, English, Spanish, Chinese French, Dutch, and Japanese. Please contact an ANP Sales Representative to see if we can help you.

How will I know when my transcription is finished?2017-12-07T14:33:59-05:00

When your transcription is completed, ANP’s Production Team will contact you via email, alerting your that your document(s) are ready for download. Your files will be available on ANP’s secure server, which you will have already been supplied a username and password for by your ANP Sales Representative. Upon receiving the email, the transcript will reside in your designated client folder.

How can I save money on my project with ANP?2017-12-07T14:33:59-05:00

We are so sure that you will be happy with our services, ANP offers a special discount to all first-time customers.  As well as a satisfaction guarantee.  Contact us to find out more.

What are your rates for your services?2017-12-07T14:34:47-05:00

Our rates vary, based on the type of service, length of the audio, turnaround time, content, etc. We offer discounts for higher volume projects and clients. Please contact us with information about your job and we will contact you with a quote..

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